(I’m conducting a customer satisfaction survey over the phone.)
Me: “Using a scale from 1 to 10, how would you rate your cable service?”
(I hear a ‘beep’.)
Me: “I need to you actually say the number, not dial it on your phone.”
Customer: “Isn’t this automated?”
Me: “Well, I’m not a machine. Could you please say what number you would rate your cable service?”
Customer: “8.”
Me: “Great! And using the same scale, how would you rate your internet service?”
*beep*
Me: “I still need you to say the number.”
Customer: “Sorry, I got confused. 8.”
Me: “Okay, and how would you rate your phone service?”
*beep*
(This went on for all thirty questions.)
