Caller: “My phone isn’t working.”
Me: “No problem. I can help you with that.”
Caller: “Good. I hate these things.”
Me: “Sir, can you locate the power button on the top of your mobile, hold it in for 10 seconds, and then release?”
(The customer is quiet, and then I hear a crash.)
Me: “What happened?”
Caller: “I did what you told me to do. Hold the button for 10 seconds and then release the phone.”
Me: “No, I meant release the button, not the whole phone.”
Caller: “Well, if it wasn’t broken earlier, it sure is now!”
